Frequently asked questions.
Frequently Asked Questions
What happens after I place my order?
Once your order is placed, it is confirmed. You will receive an order confirmation via email.
The next point of communication will be an automated text message sent the day before delivery, confirming that your order will be out for delivery the next day. The final update will be a notification once your arrangement has been successfully delivered.
What is a Designer’s Choice arrangement?
A Designer’s Choice arrangement is a floral design created using the freshest seasonal flowers available. Designer-selected color scheme featuring premium cut roses, spray roses roses, fresh seasonal flowers, and lush greenery. While we welcome preferences for a color palette, we cannot guarantee the use of specific flowers or colors unless a custom order is placed. Our floral designer will thoughtfully curate the arrangement to ensure a beautiful and cohesive design.
What is a custom floral arrangement?
A custom floral arrangement is a personalized and tailored design created to meet specific preferences and needs. Unlike standard arrangements, custom orders allow for:
Specific flower selections
A curated color scheme
A design crafted to match an event or theme
Custom arrangements are created based on budget, which accounts for the size and use of premium flowers such as amaranthus, anthuriums, garden roses, peonies, orchids, and other high-end blooms.
Will my arrangement look exactly like the display photo?
By making a purchase on the It’s The Floral Girl website, you agree to possible variations in your selected floral design. Our floral designer will have the discretion to make necessary substitutions while maintaining the integrity and value of your arrangement.
Do you deliver?
Yes! We primarily operate as a delivery-based business and offer delivery within an hour of Metro-Atlanta for a $25 fee.
What if I need flowers delivered outside of your 1-hour radius?
If you need flowers delivered beyond our standard delivery area, please email us at itsthefloralgirl@gmail.com so we can arrange delivery and provide a custom quote for the delivery fee.
Do you offer order pickup?
While we primarily deliver, we do offer pickups on a case-by-case basis. If you need to pick up your order, please contact us to schedule a pickup time and location.
Flower Care FAQ
How long will my flowers last?
Most flower arrangements stay fresh for up to a week, depending on the type of flowers used and the care they receive. Some delicate blooms may have a shorter lifespan, while hardier flowers can last even longer with proper care.
How do I care for my fresh flowers?
To keep your flowers looking fresh for as long as possible, follow these care tips:
Keep the water clean – Change the water in the vase every 1-2 days to prevent bacteria buildup.
Trim the stems – Cut about ½ inch off the stems at an angle every few days to help them absorb water more efficiently.
Remove wilted flowers – Take out any dying blooms to keep the rest of the arrangement fresh.
Keep away from direct sunlight & heat – Place your flowers in a cool spot, away from direct sunlight, vents, or appliances that produce heat.
Event Services FAQ
Do you provide floral arrangements for events?
Yes! We offer floral services for a variety of events, including:
Corporate gatherings
Non-profit events
Weddings
Private dinners
Brand activations
Special occasions
À la carte floral services
How far in advance should I book my event florals?
We recommend booking event florals at least 1 month in advance to allow time for planning, design consultations, and sourcing the best seasonal flowers. For larger events or weddings, booking 2-3 months in advance is ideal.
Do you offer custom floral designs for events?
Yes! We specialize in creating custom floral designs tailored to your event’s theme, color palette, and overall vision. Whether you’re looking for lush centerpieces, statement installations, or intimate floral accents, we will work with you to bring your ideas to life.
How is pricing determined for event florals?
Pricing varies based on factors such as floral selection, arrangement size, design complexity, and delivery/setup requirements. We provide custom quotes based on your specific event needs to ensure your florals align with your vision and budget.
Do you provide event setup and breakdown?
Yes! We offer delivery, setup, and breakdown services to ensure your florals are perfectly arranged and removed after the event. Additional fees may apply depending on the location and scope of the setup.
Can you accommodate last-minute event orders?
We do our best to accommodate last-minute requests, depending on our availability and floral inventory. If you're in need of florals on short notice, reach out as soon as possible, and we’ll let you know what’s possible. Rush fee may apply.
Do you offer floral rentals for events?
At this time, we do not offer floral rentals. All arrangements are fresh and made-to-order.
How do I book floral services for my event?
To inquire about event floral services, visit our events page to submit an inquiry or email us at itsthefloralgirl@gmail.com with the following details:
Event type (e.g., corporate, wedding, dinner, etc.)
Event date and time
Venue location
Floral needs (centerpieces, installations, bouquets, etc.)
Color and style preferences
Budget range (to help with recommendations)
Once we receive your inquiry, we will schedule a consultation to discuss your vision and create a custom quote.
Order Concerns & Satisfaction FAQ
What if I’m not happy with my order?
We take great pride in creating beautiful floral arrangements with high-quality blooms. If you are unsatisfied with your order, please reach out to us within 24 hours of delivery so we can address your concerns.
What should I do if my flowers arrive damaged or wilted?
If your arrangement arrives in poor condition, please email us at itsthefloralgirl@gmail.com within 24 hours with a clear photo of the flowers and a description of the issue. We will review your concern and determine the best resolution.
Can I get a refund or replacement?
Due to the perishable nature of flowers, all sales are final. However, if there is a valid issue with your order (e.g., damaged flowers upon arrival), we may offer a replacement arrangement or a partial credit for a future order, at our discretion.
Why does my arrangement look different from the display photo?
Each arrangement is handcrafted, and flower availability may vary due to seasonal changes. While we strive to match the display photo as closely as possible, substitutions may be made with flowers of equal or greater value to maintain the overall look and feel of your design.
What if I entered the wrong delivery address?
Please double-check all order details before submitting. If you realize an error, contact us immediately at itsthefloralgirl@gmail.com. Once an order has been delivered to the provided address, we are unable to offer a refund or redelivery.
How can I prevent issues with my order?
Double-check your delivery address and recipient details.
Be aware that flowers are perishable and require proper care upon arrival.
Understand that slight variations may occur due to seasonal availability and floral designer discretion.